<transcy>Return Policy</transcy>

Consumers are entitled to a right of revocation according to the following provisions, whereby the consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

Mediapoint UG (hb), Ehrenstr. 15, 50672 Cologne, Germany

Tel .: +49 (0) 221 677713007 E-Mail: info@lumi-line.de


of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the revocation:

If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than that from us offered, inexpensive standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to return the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

Information on liability for defects:

The statutory liability for defects applies.

Our customer service is available for you by phone on 0221 677713007 Monday to Friday between 11 a.m. and 4 p.m. or by email (info@lumi-line.de).


Mediapoint UG (hb),


Ehrenstr. 15

50672 Cologne


Fax: +49 (0) 221 677713007

E-Mail: info @ l umi-line.de

I / we * hereby revoke the contract concluded by me / us * for the purchase of the following goods:

Ordered on * / received on *:

Name of the consumer (s):

Address of the consumer (s):

Signature of the consumer (s) _______________________